As a business owner, you’ve probably spent a great deal of time in the past (and hopefully in an ongoing manner) on your branding. As a graphic designer I spend a lot of time talking to clients about the ethos, culture and ‘feel’ of their business, before I even attempt to create a logo for them. This is because a logo should not be the focal point of your business brand, it should be a reflection of it. Your branding discussions (within your team and/or with marketing and design consultants) should revolve around the following things:

1. Clarification. Every aspect of your branding (logo, website, staff uniforms, shopfront, and so on) should clarify for your customers what your ‘brand’ is about. Although a little intrigue can be a great marketing tool, if customers struggle to understand what it is you are offering, the prettiest logo in the universe is not going to help.
2. Delight. Create a positive, delightful experience for your customers so they’re more likely to come back. Spend time on making your brand aesthetically pleasing, but also spend time on making your messages relevant to your target (talk to them like real people). Work hard to create a seamless experience so that the interaction for your customers is not with just a ‘pretty face’, but functions well, meets their needs and keep them coming back for more.
3. Reassurance. Good design and usability inspires confidence in your customers. Spend time on the smaller details so that your customers trust you. If you have spend time working out a solid brand and detailing exactly what that means in practice for customers, they will in turn become ‘devotees’ of your business.
   

Michelle Grice writes a weekly column for business women in The Western Weekender